1. INTRODUCTION

Welcome to PakkaLokal.biz ("Platform"), operated by Palo Infotech Private Limited ("Company", "We", "Us", "Our"). These Terms and Conditions ("Terms") govern your access to and use of the Platform, including browsing, purchasing, selling, and all related services. By accessing or using the Platform, you ("User", "You") agree to be bound by these Terms, our Privacy Policy, and all applicable laws.

2. PLATFORM SERVICES

PakkaLokal.biz operates as an online marketplace connecting Suppliers/Sellers with Resellers/Retailers and End Customers for wholesale and retail purchase of products.

Key Services:

Product catalog browsing and search
Wholesale pricing for resellers (minimum order quantities apply)
Order placement, payment processing, and order tracking
Nationwide delivery through partnered logistics
Reseller support, order management dashboard
Customer support via WhatsApp/phone/email

3. USER ELIGIBILITY

Minimum Age: 18 years or legal age in your jurisdiction
Registration: Valid phone number, email, and complete address required
Business Users: GSTIN required for resellers claiming input tax credit
Account Responsibility: You are responsible for maintaining confidentiality of login credentials

4. SELLER/SUPPLIER TERMS

4.1 Listing Requirements

Valid GST registration
Product images (min 3 high-quality images)
Accurate product descriptions, specifications
Wholesale pricing (inclusive of taxes)
Minimum Order Quantity (MOQ) specification
7-day return/replacement policy compliance

4.2 Commission Structure

Platform commission: 10% per order for plan PL Basic and 0% for PL Advanced
Payment settlement: T+2 days (2 days after delivery confirmation)
Payment settlement: T+2 days (2 days after delivery confirmation)

4.3 Seller Obligations

Maintain minimum 95% order fulfillment rate
Ship within 24 hours of order confirmation
Ensure 100% order quality compliance
Respond to customer queries within 2 hours

5. BUYER/RESSELLER TERMS

5.1 Order Placement

All prices displayed inclusive of GST
Platform Fee applicable on all orders

5.2 Payment Terms

Secure payment via payemnet gateway/PayU/UPI
Secure payment via Razorpay/PayU/UPI
Order confirmation via WhatsApp/SMS/Email
Payment gateway charge: 2% (added to order total)

5.3 Delivery Timeline

Metro Cities: 2-3 working days
Tier 2/3 Cities: 3-5 working days
Remote Areas: 5-7 working days
Shipping Partner: Delhivery/BlueDart/Ecom Express

6. RETURNS, REFUNDS & REPLACEMENT

6.1 Buyer Returns (7-Day Policy)

Defective/Damaged: 100% refund/replacement
Wrong Product: 100% refund/replacement
Size/Color Issues: Exchange only (same price)
"Change of Mind": No returns after delivery

6.2 Return Process

Raise return request within 7 days via app/website
Upload clear photos of issue/damage
Reverse pickup scheduled within 48 hours
Refund processed within 3-5 working days

6.3 Non-Returnable Items

Personalized products
Undergarments, innerwear
Perishable items (food, flowers)
Digital downloads

7. PAYMENT & SETTLEMENT

7.1 Buyer Payments

All payments processed through PCI-DSS compliant gateways
100% secure transactions with SSL encryption
Order confirmation only after full payment received

7.2 Seller Payouts

Timeline: T+2 (2 days post-delivery confirmation)
Deduction: Platform commission + shipping + returns
Method: Direct Bank Transfer (NEFT/RTGS/IMPS)
Minimum Payout: ₹1000

8. PROHIBITED ACTIVITIES

Strictly Prohibited:

❌ Counterfeit/Fake products
❌ Products violating IPR (copyright/trademark)
❌ Hazardous/illegal substances
❌ Adult content/pornographyol>
❌ Weapons/ammunition
❌ Animals/live plants/
❌ Medical drugs without prescription
❌ Lottery/gambling services

9. INTELLECTUAL PROPERTY

7.1 Buyer Payments

All Platform content (logo, design, code) owned by Palo Infotech Private Limited
Product images/listings property of respective sellers
Sellers grant Platform non-exclusive, royalty-free license to display listings
Unauthorized copying/scraping strictly prohibited

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Platform not liable for product quality/authenticity
No liability for seller/buyer disputes
Maximum liability capped at order value
No consequential/indirect damages

11. TERMINATION

We may suspend/terminate accounts for:

Fraudulent activity/transaction
Repeated policy violations
Non-compliance with KYC requirements
Legal/regulatory violations

12. GOVERNING LAW & DISPUTE RESOLUTION

Governing Law: Laws of India
Jurisdiction: Courts of Alappuzha, Kerala
Dispute Resolution: Arbitration under Arbitration & Conciliation Act, 1996

13. FORCE MAJEURE

Not liable for delays/failures due to:

Natural disasters, war, terrorism
Government actions/regulationsa
Internet/telecom failures
Courier/logistics partner delays

14. AMENDMENTS

We may update Terms anytime. Continued use constitutes acceptance of modified Terms. Check https://pakkalokal.biz/site/terms_and_conditions regularly.

15. Contact Us

Palo Infotech Private Limited
CIN: U62090KL2024PTC089826
Registered Office: Kannittaparambil Building, Near Kannan Varkey Bridge, Alappuzha - 688001, Kerala
Email: support@pakkalokal.biz
Grievance Officer: grievance@paloinfotech.com
Phone: +91 80780 23532 (10 AM - 7 PM IST) .

Last Updated: January 13, 2026